Arlo|Smart Home Security|Wireless HD Security Cameras

My cameras still work but it will not record

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drlinda1952
Aspirant
Aspirant

My cameras still work but it will not record on my base station. Could someone help me find out why.

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JamesC
Community Manager
Community Manager

Arlo Essential Spotlight cameras come with an Arlo Secure trial that allows recordings to be saved in library/feed. Once this subscription expires, you will need to purchase an Arlo Secure subscription plan to continue enjoying the same benefits you received with the trial.

 

For more information, take a look here: https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

 

JamesC

drlinda1952
Aspirant
Aspirant

i have a base ststion

 

drlinda1952
Aspirant
Aspirant

sorry I have a base station to record on.

StephenB
Guru Guru
Guru

@drlinda1952 wrote:

sorry I have a base station to record on.


What model?  Look for a VMBxxxx label on the base.  Only the two smarthubs (VMB4540 and VMB5000) support the direct access to local storage feature.  Other models support local recording, but not playback.  With those models you need to connect the storage to a PC to view the recording.