Missing recordings

[teedup]

I have been getting motion alerts but when I check my library there are no videos. 

[jguerdat]

Your trial subscription may have expired. A sub is required for cloud recordings so check your subscription status.

[teedup]

I recently updated to the Essential cameras but I don't recall having a paid subscription on my older Arlo cameras. So I need a sub just to see recorded movement in my library? With 4 cameras at $10/month that gets expensive. Will installing an external let me view my recordings?

[StephenB]

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@teedup wrote:

I recently updated to the Essential cameras but I don't recall having a paid subscription on my older Arlo cameras. 

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Legacy cameras were sold with 7-day cloud storage, which Arlo still provides with those cameras.

Current cameras models aren't sold that way (starting with the Ultra back in 2018).

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@teedup wrote:

With 4 cameras at $10/month that gets expensive. 

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The multicamera sub covers all four cameras.  US pricing is 12.99/month for all four, or $119.88 annually.  Note they don't refund the money if you cancel early - instead the subscription continues until the end of the subscription period.  Not a big deal for monthly, but worth keeping in mind of you go with the annual.

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@teedup wrote:

Will installing an external let me view my recordings?

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Do you mean an external USB drive?

Details depend on your smarthub model. 

• VMB3xxx hubs don't support local storage at all. 
• The VMB4000 and VMB4500 do support recording, but you need to remove the USB drive from the base and connect it to a PC to view them.
• The VMB4540 and VMB500 models do support direct access to local recordings.  But there are a lot of caveats - IMO the user experience for that feature is quite poor.  Post back if you are thinking about upgrading the base, so you'll know what to expect.

[teedup]

Thanks for your reply, I understand now, although I don't get an option for a Multi-camera pkg. When I click on the sub tab for Arlo Secure only 2 cameras come up, neither of which I need the service for. There are 4 outside cameras I need it for.

[teedup · Accepted solution]

OK, got it figured out. Thanks again.