Lost my 30-day free trial

[Lynne421967]

I purchased an Essential Spotlight camera. When I first tried to add the device and create a profile, it offered me the free trial. However, I was having issues getting it to connect to the WiFi; it kept timing out before it could find the camera so I was about to return it to the store. Because of that, I removed the device and uninstalled the app, until my son convinced me to try again 1 last time. We finally got it going but I no longer have the free trial offer. Can it be reapplied to my account?

[ShayneS · Accepted solution]

I see a trial that ends for your camera on Thu Mar 02 2023 are you still experiencing this issue? 

[Lynne421967]

Hi! I reached out to Arlo on Messenger and someone was able to guide me. Problem is resolved. However, I now have a free trial AND a 1 month single-camera plan that was purchased and paid via PayPal. Can this one be cancelled and refunded to me?

[jguerdat]

The paid plan can certainly be cancelled. Be aware that you paid for a full month so there's no refund for the unused part - you just get to use it until that month runs out.