Looking for Arlo customer service phone number

[Johntherealtor]

I’m looking for the Arlo customer service phone number

help😕😕😕

[JWBJR]

I need their phone number about my bill, not my product.  How can I get a phone number?

[Joseriky]

• Cancel my service 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[sessr]

Just like the rest of your website after you answer the questions it gets stuck on NEXT! I can't get help no matter how hard I try! I'm stupid for opening a yearly subscription with this company, thinking about going to my bank and disputing it.

I have a sub for multiple cameras and only one will register and work. The other is a wired floodlight that gets all the way to "find a strong network" and it doesn't find anything. Stupidly, I am instructed to put my MOUNTED floodlight that is WIRED into my home 5 feet from my wifi router that is in my living room? You're joking, right? 

Next is the 2.4 ghz question which is easily answered because I already have 1 camera (Essential XL) successfully registered and working! 

Frustrated and mad that I've wasted all this time and money! 

[sessr]

no it doesn't!

[BrookeN]

@sessr I would be more than happy to have someone reach out to you and assist. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[sessr]

Thanks BrokeN but I've already tried to get a call back and I never got the call. I think I have it figured out though, obviously I have to either upgrade all my cameras to Pro5 or downgrade my Modem as it is not able to be adjusted to only 2.4ghz since it is dual band and not able to be programmed to shut down the 5.0 side of the bandwidth, or I can just cancel everything and go to another company.

It concerns me that the inability of your product to connect to the most common and reliable frequency that most new Modems use is not made readily available to people buying your product and I'm considering my options right now as to what I will do to rectify this bad situation. As I said before I paid for a year in advance, the multiple camera option so I'm $250 in the hole, not including the 3 useless cameras I have bought, only two of which I can and will be returning.

Right now I don't even have working flood lights in the rear of my home because your lights do not support 5.0 even though it is a NEW product. Now I'm not getting notifications and I can't multiple delete so I have hundreds of videos on my feed I don't want and the update they suggest to be able to delete more than one at a time is nowhere to be found. Just a million different things wrong with your product, the App and service. 

[Posas956]

Looking for Arlo customer service phone number 

[BrookeN]

@Posas956 what can I help you with?

[Charris54]

I need help connecting my other two cameras. 

[BrookeN]

Which cameras are you needing help with @Charris54 

[rickzg1k]

I just moved into a new house that has the Arlo system. 
After reading all the comments and finding out you can NOT speak to a LIVE person, I threw everything in the trash and going with another company...
This is some BUUULLLLSHHHIIITTTTTT

[BrookeN]

@rickzg1k I could help you reach a live person if need be, you can also reach a live person from the app if there is a subscription. If you still have the devices I would be more than happy to help. 

[Davetil]

Support center will not let me fill out the form to do chat because I don't have a device active.

I'm trying to connect my base station.

It will not connect to my router.

I just bought a new base and it still does not work.

[jguerdat]

A new thread of your own would be useful. Describe what you've tried and what you see, including LED behavior. All details are needed.

[Sbarchie]

My camera page has been taken over by your ad and I can’t get rid of it

[BrookeN]

On the app? Can you send a picture of what you are seeing please. 

[Woody4321]

Haven’t logged in for a year. Trying but doesn’t accept email or password. Do we have to signup for a subscription and pay monthly?

[BrookeN]

To log into the account you do not have to have a subscription. Is there a way you used a different email address when setting up the account?

[Woody4321]

Repling to @ Brooke. Did I just get in?  

[BrookeN]

I am not sure, were you able to log in?