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Solved! Go to Solution.
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This issue should now be resolved with the latest version of the Arlo Secure mobile app. Please make sure to download the latest version of the app from the app store and test again to see if you still experience the same behavior.
JamesC
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Is there something unusual in the name you are using?
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Maybe try adding the camera with my.arlo.com with a PC browser.
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Frustratedgail,
Do you see the same behavior if you try to add the camera using the web client?
JamesC
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Try onboarding the camera without adjusting the name. Does it allow the camera to come online?
JamesC
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Firefighter1828,
I will send you a private message to gather more information.
JamesC
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The development team is investigating reports of this issue. I will provide an update as soon as we have more information to share. If you have a ticket open with the support, I encourage you to follow up for a status update.
JamesC
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Order a new camera and quit wasting your time with the subpar tech service! New camera synced up as expected. I could not convince anyone it was the refurbished camera that had the problem.
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