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I have a model VMB 4000 i moved to a new city, new internet provider. My Arlo will not connect to th

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  • ‎2023-04-08 01:32 PM
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Dry
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‎2023-04-08 01:32 PM

I moved to a new city, so new internet provider. My Arlo internet light does not come on. When my app try’s to see my Arlo base it cant connect to it.

I have tried two different cables and two different ports in my house. Other devices work with those cables and ports. I have had this unit since 2018.

help!!

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jguerdat
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‎2023-04-09 06:25 AM

It's possible that the base has failed. WHo owns the router - the ISP or you? If it's the ISP's, see what they will do for you.

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