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I bought a new arlo camera about 6 weeks ago but it does not go to my histor

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  • ‎2023-11-04 08:19 AM
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Eastshop
Follower
Follower
‎2023-11-04 08:19 AM

My Arlo essential recorded and stored video like my older Arlo Pro cameras for the first month. The Arlo pros are still recoding video. I can go live in the essential but it is not storing video anymore. 

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StephenB
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‎2023-11-04 10:35 AM
@Eastshop wrote:

My Arlo essential recorded and stored video like my older Arlo Pro cameras for the first month. The Arlo pros are still recoding video. I can go live in the essential but it is not storing video anymore. 

This sounds like the trial subscription for the Essential expired.

 

The Pro cameras were sold with 7-day free cloud storage.  The Essential (like all currently sold cameras) is not sold with this feature, and requires a subscription to get the cloud storage needed for the recordings.

 

The need for a subscription is on the box (though not as prominently as I'd like).

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