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Firmware loop

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  • ‎2026-01-11 09:16 AM
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egilso
Aspirant
Aspirant
‎2026-01-11 09:16 AM

My 1.gen essential spotlight cameras are stuck in aloop where they update 1.090.36 and 1.090.37 versions alternating. They insist on installing previous version, then after a few days, they install the new. 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2026-01-13 09:45 AM

Please try to reset the camera and add it back to the account:

https://kb.arlo.com/000063466/How-do-I-factory-reset-my-Arlo-Essential-Spotlight-Camera-Arlo-Secure-...

 

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egilso
Aspirant
Aspirant
‎2026-01-13 09:47 AM

It has happened to two of four cameras, and yes I have reset one of them. It is obvious that the server offers the outdated version, as the camera happily installs the old version

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egilso
Aspirant
Aspirant
‎2026-01-19 02:23 AM

I have not reset the cameras, but they seem to have stopped the update loop

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BrookeN
Arlo Moderator
Arlo Moderator
‎2026-01-20 08:17 AM

If it goes into the software loop again, can you please take a screenshot of what you are seeing and send it to me please. 

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