Essential

[Mick47]

Gday 

Have gone from my old network to starlink wi fi and want to connect my cameras to that .

Old network has finished.

I enter the new wi fi credentials and continue the usual way[QR code] and my cameras cant be found.

I go back and try again and the old network is still listed...cant find cameras with no connection .

Try to connect again...put in new starlink and password...goes round and around.

Pls help

Mick

Tasmania

[StephenB]

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@Mick47 wrote:

I enter the new wi fi credentials and continue the usual way[QR code] and my cameras cant be found.

I go back and try again and the old network is still listed...cant find cameras with no connection .

Try to connect again...put in new starlink and password...goes round and around.

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Did you remove the cameras from the account?

Assuming yes, then try using the hardware reset (hold down the pairing button until the camera LED flashes amber - about 15 sec).

If they are still in the account, then try setting up the Starlink wifi to use the same network name and password as your old network (generally the easiest thing to do when switching ISPs).

[BrookeN]

Please try not to double post. I responded to your other post already. 

[Mick47]

Didnt remove cameras from account

i dont know how to change SSID and password on Starlink

I hAVE 6 devices connected to my starlink...just need to connect these cameras.

I have used old TP LINK password as advised...makes no difference...cant find cameras

Why get an option to put in a new network if it doesn't recognise it?

I do a factory reset

I only rarely get flashing blues lights...when i do i occasionally get a chime.

It then searches for the cameras to no avail.

[Mick47]

Have contacted starlink and changed my camera setting to 2.4ghz

Now i just need these cameras to flash blue....but they never do

help

[StephenB]

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@Mick47 wrote:

i dont know how to change SSID and password on Starlink

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https://starlink.com/bb/support/article/84fa18cf-758c-6fee-98e7-756d75d6f811

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@Mick47 wrote:

Didnt remove cameras from account

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Then one option is to

1. remove them from the account
2. do the hardware reset by pressing the pairing button until the camera LED flashes amber (about 15 sec)
3. reinstall them

Note if you already reset the cameras, this is the only option.  You have to remove them from the account and reinstall them.

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@Mick47 wrote:

I have used old TP LINK password as advised...makes no difference...cant find cameras

Why get an option to put in a new network if it doesn't recognise it?

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Of course that would only work if the old wifi network were still up and running.

The change network feature can be useful - for instance, many people will set up wifi extenders to improve coverage, and those often use a different SSID.  Another scenario is when people want to shift their cameras to an iOT wifi network (still keeping their main network up and running).  

[Mick47]

I have removed my cameras from my device.

I went to reinstall and cannot get blues lights

The cameras are fully charged

[StephenB]

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@Mick47 wrote:

I have removed my cameras from my device.

I went to reinstall and cannot get blues lights

The cameras are fully charged

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Try the hardware reset again - holding down the pairing button until the camera LED flashes amber (~15 sec).

[Mick47]

Are you for real???!!

I have reset the cameras multiple times and when I go to set the camera I only get AMBER.

[StephenB]

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@Mick47 wrote:

I have reset the cameras multiple times and when I go to set the camera I only get AMBER.

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I can only go by what you tell us here.  And this is first time you've said that.  You've only said you weren't getting blue.

[Mick47]

Crap ..go back to message 7 23/6..clearly says I'm not getting blue.

Read my posts.

Can you help me or not?

[StephenB]

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@Mick47 wrote:

Crap ..go back to message 7 23/6..clearly says I'm not getting blue.

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I saw that.  But "not getting blue" is not the same as "stuck on amber".  Usually folks saying that mean there is no LED lit.  Do you actually mean the LED stays lit on Amber, and does not turn off?

I don't work for Arlo, and don't have any advice if the camera LED sticks on amber.  One cause in their KB article is a low battery, but you have said you've fully charged them.  That said, if the LED is stuck on amber, then you won't get a fully charged indication (since that is a solid blue LED).