Emails still going to old address

[MonicaB]

I have an Arlo account. I updated my email address and I am now receiving emails from Arlo at my new email address, but for some reason there are emails from Arlo  still going to my old email address. This is a huge privacy concern.

**If someone is reading this message while researching what cameras to purchase, consider that Arlo does not even provide a customer service phone number.***

[StephenB]

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@MonicaB wrote:

I have an Arlo account. I updated my email address and I am now receiving emails from Arlo at my new email address, but for some reason there are emails from Arlo still going to my old email address. 

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Are these marketing emails?  Or are they alerts or 2-factor-verification?

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@MonicaB wrote:

Arlo does not even provide a customer service phone number.

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Do you have a subscription?  Phone support is available if you do.  (I don't work for Arlo, so not my policy).

[JamesC]

MonicaB,

Adding to the suggestions above, check your active mode to see if your cameras rules are still pointing to the old e-mail address. If you had these alerts enabled previously, the rule may still be set up to send to the previous email address.

JamesC