Arlo
Support

alexishu · ‎2020-10-12

I'm experiencing the title issue, I tried to setup the cam via mobile app and computer, but both failed.

The blue light of the cam either flash about 30 seconds and then off or flashing rapidly with amber light after 2 mins...

I tried the factory reset and then pair up again, but still no luck.

Anyone have same experience? How can I fix it?

JamesC · ‎2020-10-13

alexishu,

Try charging the camera first and then attempt to sync again once it is fully charged. Do you still experience the same behavior?

JamesC

alexishu · ‎2020-10-20

Tried to charge it for a day and then sync again, but still the same.. 😞

JamesC · ‎2020-10-20

alexishu,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Seedmonds · ‎2020-10-25

Hold down button until light flashes Orange, Then try again.

FAECU · ‎2020-11-11

Same problem here! im in contact with TS and so far no solution! bought 3 cameras and all 3 have the same problem. Did you got any solution?

JamesC · ‎2020-11-12

FAECU,

Are you trying to sync to a base station/smarthub or directly to your WiFi network?

JamesC

FAECU · ‎2020-11-12

Directly to wifi, i dont have a base station/smarthub

JamesC · ‎2020-11-13

FAECU,

Be sure the cameras are fully charged, try factory resetting and then attempt to sync again.

JamesC

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