Customer service ridiculously poor - need support

[SS2024]

Hi, 

I have two products. I moved to another country and can't change my subscription plan because the billing info and contact details are wrong. I have no control over changing my address, can't speak to anyone over the phone, no one responds to the customer service email and there is no way for me to change my subscription. The chat bot goes around in circles. 

How do I get a hold of a human? Never experienced such terrible customer service with a company before. 

[jguerdat]

My first question is, does Arlo provide subscriptions in your new country? If not, leaving things the way they are provides you with a system that works the way you may need.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

There is no "customer service email" that you can use. To contact support, use the app to go to Settings, Support and choose one of your cameras. Scroll to Contacts to see options for talking to official support.

For changing your address, I suppose it depends on whether you use Library to view recordings (old interface) or Feed (new interface). For the latter, I can use Settings, Home, Address.

[SS2024]

Firstly, yes a subscription is available in the UK but I can't pay for a subscription with a different country on my card to where I live.

The UK contact website provides  orders@arlo-europe.com directly from the contact us page. 

I don't get the option to change my address in the app and the contact number is in Australia, which is not helpful living in the UK because it won't connect. 

I don't see why asking to speak to a human to change my address should be so difficult. It's poor and makes the product quite literally redundant for me.

[BrookeN]

I have reached out to support regarding changing your address for billing, support will reach out to you as soon as possible.