Cant delete notifications

[Mustang860]

Any idea what to do now, cant delete these notifications,  standby notifications,  but video notifications can be deleted, I logged out and restarted everything and checked for updates,  still cant delete these notifications.   Help and thank you.

[ShayneS]

Thank you for your patience as we work to resolve this. The team is actively addressing the symptom and improvements are planned for a future app update. While I don’t have an exact ETA yet, I’ll continue to share updates as soon as more information becomes available.

[StephenB]

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@Mustang860 wrote:

Any idea what to do now, cant delete these notifications,  standby notifications,  but video notifications can be deleted, I logged out and restarted everything and checked for updates,  still cant delete these notifications.   Help and thank you.

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Are you talking about in the Feed?

If so, did you try swiping left on the notification?

[Mustang860]

Yes,

I swipe left and hit the red delete and it just returns.

Also if I hold it down I can pick what notification I want deleted but the same thing, it just returns the notification..

[StephenB]

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@Mustang860 wrote:

I swipe left and hit the red delete and it just returns.

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes one of them will follow up.

Are you using iOS or Android?  What version of the app do you have installed?

[Mustang860]

Android.

The app is up to date, I don't know what number it is.

[StephenB]

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@Mustang860 wrote:

Android.

The app is up to date, I don't know what number it is.

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Ok.  I use iOS, so my results won't apply to you.

You can see the app version by pressing the profile button in the top left, and then pressing about.  I am running 6.4.2.

Even though you can't delete them, you can still filter them out so you don't see them.  Press the three dots in the upper right of the feed page, and then press "Feed Settings".  Press "Event Types" and scroll down to "Mode Change".

[Mustang860]

I unselected "mode changes"  ... they are still there.

I have four notifications showing and when I keep my finger on it to delete them and then delete them they just stay there..

[StephenB]

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@Mustang860 wrote:

I unselected "mode changes"  ... they are still there.

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Did you remember to press save after you unselected it?

[Mustang860]

No...  but I did now. LOL

now it just shows the spinning "refresh circle"

Spinning and spinning...

So I put it back,that doesn't seem Like a fix.

I really don't want to hide anything I just want that app to work correctly.

[ShayneS]

Hi @Mustang860 

Thanks for reporting. The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Mustang860]

No solution yet I guess....

[ShayneS]

@Mustang860 

The team is still working on a resolution. I'll be sure to add updates here as soon as I receive them.

[Mustang860]

Thank you.

[Mustang860]

Okay I give up....

[ShayneS]

Hi, I just want to let you know the team is still working on this, and I'll keep providing updates when I have more info.

[ShayneS]

Thank you for your patience as we work to resolve this. The team is actively addressing the symptom and improvements are planned for a future app update. While I don’t have an exact ETA yet, I’ll continue to share updates as soon as more information becomes available.

[Mustang860]

30 days later...  still cant .

Im not renewing...  so take your time like you clearly are doing.