Arlo|Smart Home Security|Wireless HD Security Cameras
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Can't connect to my essential outdoor camera on app

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  • 4 Replies
  • ‎2023-01-15 03:14 PM
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amandaroland168
Aspirant
Aspirant
‎2023-01-15 03:14 PM

My camera was working fine and now it will not find my camera on the app and connect. The camera will chime with the scan code but nothing else.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-01-17 11:27 AM

Hi,

 

Are you still experiencing this issue with onboarding your camera? 

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amandaroland168
Aspirant
Aspirant
‎2023-01-17 12:08 PM

Yes

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-01-17 03:40 PM

Can you try onboarding over the web browser as well?

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Neal_B
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Aspirant
‎2023-01-18 11:53 AM

Did you check that your phone was connected to a 2.4 GHz wifi?

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  • 4 Replies
  • ‎2023-01-15 03:14 PM
  • 1541 Views
  • 0 Likes
  • 3 In Conversation

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