Can't add another Essential Camera to my account

[bonesdc892]

I have a business subscription and I am unable to add another camera. when I go through the process using my Arlo App everything goes smoothly. The camera chimes but then it is unable to locate the camera.

[JamesC]

bonesdc892,

Try factory resetting the camera using the following method ( also be sure the camera is fully charged before factory resetting): https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

After the reset is complete, attempt onboarding again. Do you still experience the same behavior?

JamesC

[bonesdc892]

That solution did not work. Any other suggestions.

[jguerdat]

Assuming this is a faulty camera, swap at the store.