Arlo|Smart Home Security|Wireless HD Security Cameras
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Can not set up the essential Spotlight camera

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  • ‎2022-04-11 09:51 AM
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yitiewang
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‎2022-04-11 09:51 AM

Press the sync button, and scan the QR code successfully with arlo iOS app, the indicator flash blue for several seconds then out, nothing happened next, I have tried almost 20 times with APP and web-portal, so frustrated

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StephenB
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‎2022-04-12 03:41 AM
@yitiewang wrote:

Press the sync button, and scan the QR code successfully with arlo iOS app, the indicator flash blue for several seconds then out, nothing happened next, I have tried almost 20 times with APP and web-portal, so frustrated

Did you select "Essential" with "Add device" or the "Essential Spotlight"?  If you select Essential, the onboarding for the Essential Spotlight will fail.

 

If you can disable 5 ghz wifi in your router, try doing that before onboarding (re-enabling it afterwards).

 

Also, make sure the app is allowed to use your local network (with iOS that's in the general phone settings - scroll down to the app there and select it)

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