Arlo|Smart Home Security|Wireless HD Security Cameras

Can I grant access to my Smart Hub to another person

Reply
Discussion stats
  • 1 Reply
  • 1595 Views
  • 0 Likes
  • 2 In Conversation
BigEd1951
Follower
Follower

smarthub does not show on iphone of person i granted access to which excludes the person from viewing local storage videos.

 

how can this be corrected??

 

thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
StephenB
Guru Guru
Guru

@BigEd1951 wrote:

smarthub does not show on iphone of person i granted access to which excludes the person from viewing local storage videos.

 

how can this be corrected??

 


Unfortunately, direct access is only available from the app using the primary account credentials.

 

So it is not available to friend accounts to which you have granted access.

View solution in original post

1 REPLY 1
StephenB
Guru Guru
Guru

@BigEd1951 wrote:

smarthub does not show on iphone of person i granted access to which excludes the person from viewing local storage videos.

 

how can this be corrected??

 


Unfortunately, direct access is only available from the app using the primary account credentials.

 

So it is not available to friend accounts to which you have granted access.