Cameras not charging out of the box

[Retired_Member]

I just received my Arlo Essential cameras and they don't seem to be working properly.

I'm trying to set them up using the app but I cannot proceed as none of them seem to be able to hold a charge.

I can get as far as the QR code portion of the setup (which the cameras do detect and chime) but right after that the cameras shut off.

I've tried 2 sets of charging cables (including the one supplied) and made sure my wall charger is in good working order.

Even when plugged into the wall charger, the cameras do not indicate they are being charged other than an initial rapid flashing blue light that last for 1-2 seconds.

What is the issue here, as I've noticed many Arlo Essential users are having battery issues.

If someone can please get back to me with a solution that would be fantastic.

[JamesC]

Niko12,

It's not clear to me that you're experiencing an issue with charging. After the cameras detect the QR code and chime, what happens? What indication do you have that the cameras "shut off"?

Are they showing up in the app?

JamesC

[Retired_Member]

Hi JamesC,

The camera(s) flash a steady blue light as they detect the QR code (and do make the chime). Once that phase is over, the app moves to the "Looking for your Arlo Camera" portion of the setup and the blue light from the camera stops flashing and no light is emitted (which leads me to believe the camera has shut off) and no camera is found by the app.

(I've waited a good 5-10 minutes, I have also made sure I'm connecting to a 2.4ghz network and the password is correct)

I've tried this with all three cameras that I've received. 

[JamesC]

Niko12,

Consider trying a factory reset on the camera and go through onboarding again. Are you able to successfully factory reset? Do you still see the same behavior? 

How do I factory reset my Arlo wire-free camera?

JamesC

[Retired_Member]

Hi JamesC,

Thank you for the reply. 

I tried the reset process (as outlined in the link you provided) but unfortunately the same thing still happens. 

I was able to succesfully factory reset the camera (3 blinking amber lights) but again, the same thing happens. The app get "stuck" at the "Looking for your Arlo Camera" portion and the flashing blue camera light turns off 1-2 seconds in after getting to this portion (and no other light displays).

[JamesC]

Niko12,

The symptoms you're describing do not seem to indicate a charging issue. Are you able to try going through the onboarding process using a PC instead of the mobile app from https://my.arlo.com/#/login

JamesC

[Retired_Member]

Unfortunately using the link provided via the PC does not work either. All the same issues. 

It seems like the blue flashing light times out before the network is able to detect it. (The blue Led lasts 2-5 before timing out and turning off).

My phone/computer is connected to the same 2.4 ghz network we always use here. The password to the network is correct. The SSID name is correctly typed. They are not too far away from the router. I do hear the chime noise every time, its just the blue led times out before it's able to be detected by the network (i'm assuming). 

[JamesC]

Niko12,

Given the troubleshooting steps you've already taken, it may take more in-depth troubleshooting to resolve the issue. I encourage you to reach out to the arlo support team using one of the methods here: Arlo Support

JamesC