Camera reset not linking to subscription

[Lyndy]

Camera stopped working, reset button, scanned QR code and now not linking to my subscription. I saw a similar issue from last year and they were told to contact support which is closed at weekends. Is is not simpler to publish the fix Arlo? I’ve wasted so much time on this resetting, 2 stage verification on login, log out log in. Camera works fine now but no link to my paid for description. Please publish the solution Arlo as you’re closed at weekends!

[dcfox1 · Accepted solution]

When you reset the camera did you check Settings<Subscription<Manage cameras to make sure it didn't make the cam inactive from the sub. If it did drag it back to active. I called support before on a weekend at least in the U.S. they are open. 

[Lyndy]

Thanks I’ll try that, unfortunately the camera has gone off line again so I’ve put a support ticket in. Bizarre it’s worked perfectly for 3months and then dropped the signal twice in a few days. I’ll need to get my ladders out again.

[Lyndy]

Thanks this worked, I dragged the camera in the subscription section and now it's back in but all my history appears to be gone.

The slightly bigger issue, the camera dropped its signal at over 90% battery over the weekend. Called support today (Tue before 1730)) held for 3 mins and on 3 occasions the call went silent, still hung in there but nobody picked up even 15mins later.

I'm losing faith in Arlo. 3 months faultless and now this. Camera currently on charge for one hour and no LEDs when you press the sync button. For 2 sec or longer.

Is this common for a camera to completely pack up after 3months? Any inspiration would be appreciated!

[dcfox1]

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@Lyndy wrote:

Thanks this worked, I dragged the camera in the subscription section and now it's back in but all my history appears to be gone.

The slightly bigger issue, the camera dropped its signal at over 90% battery over the weekend. Called support today (Tue before 1730)) held for 3 mins and on 3 occasions the call went silent, still hung in there but nobody picked up even 15mins later.

I'm losing faith in Arlo. 3 months faultless and now this. Camera currently on charge for one hour and no LEDs when you press the sync button. For 2 sec or longer.

Is this common for a camera to completely pack up after 3months? Any inspiration would be appreciated!

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I don't have the Essential but in the FAQ here it says to hold the sync button for 1-2 seconds, not longer as you tried. Not sure if that makes a difference but I would try it. Also rebooting the cam may help. Remove battery and reinsert.