Be warned

[AshleyFord]

Arlo (Europe) are a terrible company.

My (now ex) wife bought me a set of essential spotlight cameras, when we were married.

I’ve never once gotten them to work and, as their customer service in the UK consists of dead ends on their webpage and a chat bot that only redirects you to the troubleshooting page, I have wasted a lot of time trying to get hold of them.

Eventually I tried the US customer service. They actually have humans on the webchat. They provided details for the Europe support (which cannot be found by any Google search).

I spoke with a guy there who was decent and helpful. Explained the issue and gave him serial numbers. He explained that my cans were part of a batch they sold which were defective. So they acknowledge they’re useless and sold as duds.

I explained that my ex and I are estranged and I’m unable to get a receipt. They said that’s OK as they are flexible.

Today they advise that they will not replace the items they know they sold as defective because they can’t replace anything without receipt if it has not previously been registered. This is ridiculous as the item can’t be registered because it’s faulty and the fault is that won’t register.

So, despite the fact that consumer law in UK dictates that they should replace the item, they will not.

I’m in the process of reporting them to the ombudsman, after which I’ll be filing a claim.

They’re a joke of a business. They didn’t even recall the defective items and there no notice on their website advising customers. They’re just happy to waste customers hours and money.

My advice would be to stay away from Arlo. They’re a bad faith operation with zero goodwill. Their support is appalling, their website a mess, and, worst of all, they don’t stand by their products or reconcile their mistakes.

[BrookeN]

I have reached out to support and created a ticket regarding the concerns that you listed here. Please allow a few days to reach out to you. If you have not received any help by the end of next week, please reach back out to me. 

[AshleyFord]

Thanks but I have been speaking with someone over a ticket all day.  They refuse to help.  So now I have no recourse but to spread my experience and try and help others from making the same mistake.  

[BrookeN]

I understand, but lets see what support says from the ticket I created. 

[AshleyFord]

Thank you. I appreciate your help.  

[AshleyFord]

Thank you.

I appreciate your help.