Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Authentication service is down

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  • 4 Replies
  • ‎2021-05-28 10:09 AM
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ohcarrp
Tutor
Tutor
‎2021-05-28 10:09 AM

I am trying to login to the app to set up my new essential spotlight camera system, first of all it wouldnt let me creat an account and now it won't login or authenticate my login. Please help.

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ohcarrp
Tutor
Tutor
‎2021-05-28 12:03 PM
Cheers, it seems to be fixed now. All 3 cameras added. Will have to put them up tomorrow 👌🏻

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JamesC
Community Manager
Community Manager
‎2021-05-28 10:20 AM

We've had other reports of this issue this morning. Our team is actively investigating these reports and working toward a resolution. I will provide an update once I have more information.

 

JamesC

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ohcarrp
Tutor
Tutor
‎2021-05-28 10:26 AM
Would this also prevent you from creating an account?
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JamesC
Community Manager
Community Manager
‎2021-05-28 10:29 AM

Yes. Keep an eye on status.arlo.com for updates.

 

JamesC

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ohcarrp
Tutor
Tutor
‎2021-05-28 12:03 PM
Cheers, it seems to be fixed now. All 3 cameras added. Will have to put them up tomorrow 👌🏻
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