Arlo|Smart Home Security|Wireless HD Security Cameras

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Jsys11
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Aspirant

Hi can anybody help I've had to reinstall my camera from the beginning and reinstall the app

I'm not able to connect now to my fone going through the set up it does qr and chimes flashes blue for 3mins then flashes orange then nothing

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Jsys11
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Aspirant

Sorted had to change WiFi passwords on router 

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jguerdat
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Guru

Did you remove the camera from your account? That's needed to then be able to set it back up again. You may also want to try the reset procedure:

 

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Jsys11
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Aspirant

Ive done a factory reset hold sync bottom for 15sc blinked orange afterwards started the set up and with the same result at the end no camera found 

Jsys11
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Aspirant

I have my  account I can see my monthly payments but i can't add my  camera to it as I did before the problem it seemed easy when I first installed the camera last year now it's a nightmare 

jguerdat
Guru Guru
Guru

@Jsys11 wrote:

Ive done a factory reset hold sync bottom for 15sc blinked orange afterwards started the set up and with the same result at the end no camera found 


That didn't answer my question as to whether you have removed the camera from your account. Especially after resetting the camera, it must be removed from the account before it can be added back in.

Jsys11
Aspirant
Aspirant

Sorted had to change WiFi passwords on router