Arlo essential spotlight factory reset itself twice, now won't show any life.

[Dancboyer]

Arlo essential camera did a factory reset on it's own, I reconnected it and it lasted 5 minutes before it reset again. Took it down and tried to reset it, but the only lights that I could get were the infrared lights to flash and it was clicking. Now there is nothing. 

[StephenB]

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@Dancboyer wrote:

Arlo essential camera did a factory reset on it's own, I reconnected it and it lasted 5 minutes before it reset again. Took it down and tried to reset it, but the only lights that I could get were the infrared lights to flash and it was clicking. Now there is nothing. 

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Is it still covered by the warranty?

[Dancboyer]

Should be, I'll have to look up when I bought it. I have 5 of them, will I need a serial number?

[StephenB]

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@Dancboyer wrote:

Should be, I'll have to look up when I bought it. 

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Warranty is 12 months in most places.  If you have Arlo Secure Plus in Europe, then it would be 2 years.

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@Dancboyer wrote:

I have 5 of them, will I need a serial number?

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No idea, I haven't needed to do a warranty return myself.

[BrookeN]

Please read through the following link for what you will need for a warranty replacement. 

https://kb.arlo.com/000062236/How-do-I-request-a-Return-Material-Authorization-RMA

[Dancboyer]

I've already talked with support and have a case number, they have sent the information to the engineering team. 

Case number 43745740