Arlo essential speaker not working on cellular

[Moxham]

I have an Arlo essential spot light camera and the talk function won’t work on my iPhone with cellular data, it will work when on the same wifi network, but not away from home.

[JamesC]

Moxham,

What happens when you try to use it away from home? Do you see an error message?

JamesC

[Moxham]

No messages, it just appears as though it is working, but it is not

[JamesC]

Moxham,

What carrier do you have and which model iOS device?

JamesC

[Moxham]

Am with Telstra, have iPhone 11 Pro Max 15.4.1

[JamesC]

Moxham,

Try uninstalling and reinstalling the mobile app. Is the behavior the same?

JamesC

[Moxham]

Yes, same behaviour and does the same thing when installed on iPhone X also

[JamesC]

Moxham,

Do you have access to a different mobile device/different carrier to test to see if you experience the same behavior when using a different device?

JamesC

[Moxham]

Yeah, behaves the same on both iphones

[JamesC]

If you connect to a different WiFi network, do you still experience an issue or is this only failing when connected to mobile data.

JamesC