Arlo Essential spotlight keeps factory resetting itself.

[essej818]

Ive used my arlo camera for a few months and it worked until 15 days ago when I looked on my app and the camera was not linked to my account anymore. It took me 15 days to get the time to climb my way up there to factory reset it.

It worked again for 2 hours until I got a notification on my phone that my camera received a factory reset signal.

It has been removed from my account again.

What or who is sending my camera a factory reset signal and how can I stop this. Nothing I search online is helpful or remotely relevant. Arlo support is completely useless.

[JamesC]

Many of the cases that have been reported that result in the symptoms being discussed here include damaged or improperly seated charging cables/solar panels. Third-party accessories have also been known to result in the symptoms discussed in this thread. For those experiencing these symptoms after having ruled out a third party accessory or damaged charging cable/solar panel, I encourage you to reach out to Arlo Support to further investigate the issue. You can find Arlo Support contact options within the Arlo Secure mobile app under Settings > Support.

JamesC

[Choweller]

How did you open it?  Seems to be sealed.  

[JohnSuth]

There is a star screw (T5) inside the female screw where you attach it to the mount. Removed that along with the normal screw under the QRcode by the charging point. The back comes off. Once inside, remove the 4 star screws (T5) and then you can remove the main unit. Ensure you use some

Waterproof grease like silicone around the seals when you put it back together.

Hopefully this works for you.

[Choweller]

Thank you! I will give it a go!