Arlo Essential Wire-Free Live View not connecting

[HWKF]

Hi all,

TIA for any advice given. Got the wire free doorbell recently. All features appear to be working well except live view. It doesn’t work in the app nor on computer browser. Doesn’t work when someone presses the doorbell. Support ticket has been opened but radio silence at the moment. 

Wireless signal is strong. Everything has been rebooted, reset and reinstalled. I have accessed via wifi, 5G and 4G. App version number is 4.0.2. Still on trial subscription. Bought new.  I have a chime 2 connected.  Do I just have a faulty hardware or is this a software bug that everyone else is experiencing but somehow Google is not showing up in searches. 

Love to hear from the group. Thank you once again!

[jguerdat]

Since it's a wireless doorbell, pop it off the mount and bring it inside to see if there's a difference in behaviour.  If so, I'd swap at the store since that would be fastest.

[HWKF]

Thank you for that suggestion. I have attempted that without avail. Unfortunately, the country I'm in and the store I bought from, do not have a consumer-friendly law nor a return policy. No response from Arlo support team FWIW still. 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43264154

[HWKF]

Hi there. Thanks for the escalation. I did have someone follow up on my case and subsequently I replied with all the data required on 14 December. It went quiet again. 

Starting to lose confidence that this will ever get fixed. 

[ShayneS]

Let me look in to this ASAP. I have requested for an update.