Arlo Essential Spotlight sync button not working

[DReid34]

Hoping someone can help sort me out. I purchased a set of Arlo Essential Spotlight cameras about a year and a half ago, and, admittedly, I did end up letting the battery run out recently. I've charged them all up and all but one is behaving correctly. The blue LED light comes on when I plug it in, indicating that it seems as though it's charging, but when I press the sync button so that I can connect it to the app, it does nothing, almost as if the sync button is broken. I have clicked the sync button quick, and I've held it for a while to see if there's anything that will work, but nothing has. Any tips to help connect this camera so I can get them all back up and running would be appreciated. Thank you.

[StephenB]

Have you tried the factory reset procedure?

• https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[DReid34]

Hi! I did go through those steps but nothing so far unfortunately. 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.