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About 9 months ago my wife bought four Arlo cameras from HSN. We have been using themAccount blocked

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engprosinc
Follower
Follower

About 9 months ago my wife bought four Arlo cameras from HSN. We have been using them for the past four months, but recently the recording stopped. When an alarm went off, and I looked at the image, I could not see the video. I only saw the current "picture" without any motion. In essence the Arlo was useless.

I went to the Arlo website and read that I could purchase and install an Arlo hub and a USB thumb drive to record the videos from my three Arlo cameras without paying any fee or other charges. Great! I ordered and installed the Arlo hub and USB thumb drive, but every time I tried to view the video in the library, a message appeared saying the video couldn't be seen, and Arlo was "working on the problem". After a week of experimenting without any luck, the Arlo videos are still not available.

I called Arlo support and spoke with a man with a very heavy Indian accent. I could hardly understand him. He told me I had to purchase another contract if I wanted to see videos and tried to get me to buy another contract. I disagreed and told him what I had read on Arlo's website. At one point, he got very nasty and said "apparently you don't have enough money to afford a good camera". I hung up on him.

After I spoke with him, I went on line to log in and I found out I was locked out of my account. My wife's phone was locked out too. Now I have three Arlo cameras that I can't use, and I can't log on. What is going on? How dare he, or anyone, cancel our account and lock us out?? Clearly, this is the worst customer service I've ever had.

Unless the block on my Arlo account is lifted immediately, I am going to register a complaint with the Better Business Bureau and if not resolved, start legal action. I will also add my comments to Arlo's "feedback" section.

I will wait for a reply from someone in the USA that can speak clearly and respectfully.

William Philcox, PE

2 REPLIES 2
DannyBearAgain
Master
Master

How did you contact arlo? Did you provide them with your account credentials?

 

 If you searched online you likely spoke to a scammer.

 

You need a subscription for arlo support phone.

StephenB
Guru Guru
Guru

@engprosinc wrote:

 

I called Arlo support and spoke with a man with a very heavy Indian accent. I could hardly understand him. He told me I had to purchase another contract if I wanted to see videos and tried to get me to buy another contract.


Arlo doesn't publish their phone support numbers.  I suspect you googled for the phone number, and landed on a scam support site.

 


@engprosinc wrote:

After I spoke with him, I went on line to log in and I found out I was locked out of my account. My wife's phone was locked out too. Now I have three Arlo cameras that I can't use, and I can't log on. What is going on? 

 


Did you give the scammer your user credentials (email address and password)???