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ARLO cancel subscription fails

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  • ‎2023-03-20 11:31 AM
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DandEG
Follower
Follower
‎2023-03-20 11:31 AM

I cancelled my monthly Arlo subscription well in advance of the next date due for payment to be claimed.  I was surprised to subsequently receive an e-mail informing me that the next invoice had successfully been paid.  Logging in to my account “subscriptions” only offers “change plan” to increase my payments & not cancel.  SUGGESTIONS PLEASE

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-03-21 12:21 PM

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43409881

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