Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

ARLO cancel subscription fails

Reply
Discussion stats
  • 1 Reply
  • ‎2023-03-20 11:31 AM
  • 1139 Views
  • 0 Likes
  • 2 In Conversation
DandEG
Follower
Follower
‎2023-03-20 11:31 AM

I cancelled my monthly Arlo subscription well in advance of the next date due for payment to be claimed.  I was surprised to subsequently receive an e-mail informing me that the next invoice had successfully been paid.  Logging in to my account “subscriptions” only offers “change plan” to increase my payments & not cancel.  SUGGESTIONS PLEASE

Labels:
0 Likes
Reply
Message 1 of 2
1,139
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2023-03-21 12:21 PM

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43409881

0 Likes
Reply
Message 2 of 2
1,122
Discussion stats
  • 1 Reply
  • ‎2023-03-20 11:31 AM
  • 1140 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.