Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

2 Essential spotlight cameras not connecting

Reply
Discussion stats
  • 3 Replies
  • ‎2023-11-10 12:59 PM
  • 680 Views
  • 0 Likes
  • 2 In Conversation
Tnp
Aspirant
Aspirant
‎2023-11-10 12:59 PM

Had 3 connected until one needed charging and now it will not connect either, not sure why it disconnected.  but not getting help from support so trying here to see if can get my cameras going or if i am just going to return them

Labels:
0 Likes
Reply
Message 1 of 4
680
3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator
‎2023-11-13 11:50 AM

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

 

Also, what are the error messages received?

0 Likes
Reply
Message 2 of 4
644
Tnp
Aspirant
Aspirant
‎2023-11-13 01:06 PM

I have reset cameras, I rebooted router, I have charged cameras to 100%

0 Likes
Reply
Message 3 of 4
636
ShayneS
Arlo Moderator
Arlo Moderator
‎2023-11-13 02:42 PM

@Tnp Can you try resetting the camera via these steps: https://kb.arlo.com/000062438

0 Likes
Reply
Message 4 of 4
627
Discussion stats
  • 3 Replies
  • ‎2023-11-10 12:59 PM
  • 681 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.