Arlo|Smart Home Security|Wireless HD Security Cameras
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2 Essential spotlight cameras not connecting

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  • ‎2023-11-10 12:59 PM
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Tnp
Aspirant
Aspirant
‎2023-11-10 12:59 PM

Had 3 connected until one needed charging and now it will not connect either, not sure why it disconnected.  but not getting help from support so trying here to see if can get my cameras going or if i am just going to return them

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-11-13 11:50 AM

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

 

Also, what are the error messages received?

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Tnp
Aspirant
Aspirant
‎2023-11-13 01:06 PM

I have reset cameras, I rebooted router, I have charged cameras to 100%

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-11-13 02:42 PM

@Tnp Can you try resetting the camera via these steps: https://kb.arlo.com/000062438

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