talk or chat with a person

[hectormaldonado]

I have a subscrition and I can't talk or chat with anyone. I've spent hours traying with no luck. My cameras are not recording I rather spend money buying different cameras than to go thru this.

[StephenB]

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@hectormaldonado wrote:

I have a subscrition and I can't talk or chat with anyone. I've spent hours traying with no luck.

Have you tried the support center in the app?

Likely the holiday break has reduced their staffing somewhat.

[ShayneS]

Hi @hectormaldonado 

Can you please provide more detail regarding the symptom you're experiencing so we can better assist? 

[ccrdivers]

I have had the same problem trying to contact a live body for the 2 years I’ve had my subscription.  Currently, I have 2 requests submitted through the chat AI thing that have gone ignored. For months!  I have 6 essential outdoor cameras.  So frustrating to pay for a service with zero in person support.  Arlo should do better for its customers.

[StephenB]

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@ccrdivers wrote:

Currently, I have 2 requests submitted through the chat AI thing that have gone ignored.

Have you tried the phone support option in the support center?

[mojidoji]

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