Permanent, User-Specific Push Notification Settings by Location Copy

[Jessicaf92]

I'd like to submit a feature enhancement request for the Arlo Secure app regarding permanent, user-specific notification preferences across multiple Locations.

I currently manage two Locations under one Arlo account: my primary residence and a rental property. I'm the account administrator for both, and my tenant has "restricted" shared access to the rental property's cameras.

Here's what I'd like to accomplish:

• Continue receiving push notifications from my primary residence.

• Permanently disable rental property notifications on my own device.

• Allow my tenant to continue receiving notifications from the rental cameras.

• Maintain centralized management and viewing access to all Locations under one account.

The current limitation:

Arlo only allows Location notifications to be muted for up to 24 hours. Disabling notifications through Routines affects everyone with access to those cameras, including my tenant.

I contacted Arlo Support, which confirmed that these settings cannot currently be managed independently on a permanent basis.

Their suggested workaround was to create a second Arlo account and physically reset and reassign cameras to that account.

For someone managing multiple properties, this is not a practical or scalable long-term solution. Rather than having one centralized account where I can easily switch between Locations, I would potentially need to manage separate accounts on different devices or repeatedly log out and back in just to view cameras at different properties. This becomes increasingly cumbersome as I anticipate adding additional Locations in the future.

The ability to manage multiple Locations under one account is already a feature Arlo offers. Requiring customers to separate those Locations into different accounts simply to accommodate individual notification preferences seems to defeat the purpose of that functionality. Notification preferences should not dictate how customers have to structure and manage their accounts.

Requested enhancement:

Please add permanent, per-user, per-Location notification preferences to the Arlo Secure app. Each authorized user should be able to independently choose whether they receive push notifications from a particular Location, without changing recording behavior or affecting anyone else's notifications.

This would benefit landlords, property managers, families managing multiple households, and anyone using Arlo across multiple Locations.

I'd appreciate it if an Arlo Community moderator could forward this request to the product development team for consideration. I'd also welcome feedback from other users who would find this functionality valuable.

[BrookeN]

Hi,

Thank you for providing this feedback. I have passed it onto our development team. If there are any changes regarding this, I will reach out to the community.