Lost access to trusted device and email

[Weinstock]

Hello Team,

I have a two camera system with access configured for my wife and I. I have lost access to my email address ( stupidly set to my work address - which I left a while ago ), and trusted device ( work provided phone ). I still have the same phone number, I know the user id and password - but can't get past two factor authentication.  I have been chatting to Arlo support and would like to check on last time there is no option to either:

- enable sms two factor ( same number ) OR

- upgrade my wife's access to primary for her to update my details OR

- provide any other identification to support resetting two factor.

I would love to avoid resetting the devices and associated account resetting well.

Thanks in advance - one final check before going down reset everything path.. 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

I received your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.