Lost Package

[Ryty44]

I have a camera that was shipped FedEx on 6/8, since 6/10 the shipment hasn’t moved. Every day FedEx’s website moves the delivery date back by one day. I called fedex about 5 days ago and they said the package last shows in a trailer and it appears to be lost. FedEx informed me that I needed to contact the sender to start a claim which I did immediately. 

i gave a thorough description of what FedEx told me and I explained to Arlo support originally my package was supposed to arrive on 6/10, everyday its pushed back a day and I need arlo to start a claim with fedex. 

Even though I was very clear with Arlo support I get an email 2 days later instructing me to follow up with FedEx for an update on this shipment!!

i did follow up with FedEx and thats the reason I called for help. Now 5 more days have passed and the only action Arlo has taken is emailing me to follow up with FedEx

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.