Essential outdoor Camera 2K (3rd Gen) not detecting motion

[Nonni5]

We have 2 cameras outside. Neither camera will detect motion. I have verified the settings are set to record for motion. The test mode works fine. Anyone else have issues and were you able to resolve them?

[StephenB]

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@Nonni5 wrote:

We have 2 cameras outside. Neither camera will detect motion. I have verified the settings are set to record for motion. The test mode works fine. Anyone else have issues and were you able to resolve them?

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What mode is the system in?

[Nonni5 · Accepted solution]

I spoke with Arlo support. When setting up the cameras, the instructions were not clear. I needed to add the 2 cameras to Armed Home. Once the cameras were added, they then began picking up motions and we received alerts on our phones.