Question about Essential Gen 3 camera's

[LJJ6]

I have a pair of these camera’s and everyday they go offline for hours. I have reset, updated firmware and tried everything, but still to no avail. The internet signal is strong and the batteries are fully charged. 

[BrookeN]

I have reached out to our development team to investigate the behavior you are seeing. I will update the community soon. 

[Chris_237]

  

My Arlo essential out door camera continually goes offline and stays offline. It only happens in the back but I am 2 seconds to switching it out with a ring camera 

[Chris_237]

It comes back online when there is movement in front of the camera 

[BLalonde]

One of my new cameras is doing the same thing. Go into settings and power management. Turn off "Auto Low Power Mode". My camera came online without reseting it and it works fine now.

[Calle14g22]

I did that to all my 5 cameras weeks ago and they still go offline. 

[BLalonde]

Double check that the setting is still off. I had to turn it off twice before it stuck. The first time the camera came back online after a couple of minutes of spinning. I checked again about five minutes later and it was on again. Turned it off again and the change only took a second. Now it stays off.

[Jgreg77]

At this point, I have tried 3 new routers, two service provides, multiple camera locations, etc. each with the same results.

On the latest router, I use the "IoT" network (which is basically another SSID band) just for the cameras, so there is no interference from other devices on the network.

This, and many other changes made absolutely no difference in the Essential 3rd generation behavior.  They still keep going offline, but do still record motion, then drop back offline.

The tech support has gone completely dark, with no response.  When I call tech support, they say the case has been escalated to the "Engineering Department" and I will be contacted in 24 to 48 hours.  Needless to say, this has been going on for over a month with no updates and no resolution.

At this point, I am at a complete loss of what to try next.  

[BrookeN]

I apologize for the frustration. Our team is currently investigating this, I will update the community soon. 

[Bodean40]

One of my arlo security cameras is telling me its offline. What is the easiest way to get it back online?

[StephenB]

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@Bodean40 wrote:

One of my arlo security cameras is telling me its offline. What is the easiest way to get it back online?

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What camera model?   Details depend on what you have.

You posted in the Essential Gen 3 area, but put an audio doorbell in your tag.

Also is the camera connected to an Arlo hub?  Or is it connected to your home wifi (or perhaps mobile data)?