Can’t connect to Home Kit.

[Orrefors]

I can not connect base to home kit.
I think I need a code that several users have asked for.

thanks 

[StephenB]

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@Orrefors wrote:

I can not connect base to home kit.
I think I need a code that several users have asked for.

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Actually you need Arlo do to a token reset for you (there is no code).

[Orrefors]

Ah ok. I hope they see this then 😜

[StephenB]

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@Orrefors wrote:

Ah ok. I hope they see this then 😜

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I'll tag them for you, just to be sure:  @BrookeN , @JamesC , @ShayneS 

It might take a few days - forum coverage tends to be lighter during the holidays.  If you have a subscription, you can also try reaching out to Arlo support (using the support center in the app).  They can also reset the token.

[ShayneS · Accepted solution]

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Orrefors]

Perfect, that fixed it.

[ShayneS]

Thanks for the update!