Camera randomly misses people, charging issues, etc.

[Nickod99]

Nothing but trouble, camera randomly misses people entering thru the front door, had charging issues in the past, Arlo team just goes around in circles with trouble shooting, find out camera maybe faulty and now out of warranty, no replacements, wants me to buy new camera, it’s probably been faulty since first issue in 2024. 

[BrookeN]

I do see that the camera has been recording. How many times is it missing recordings? Are you still having charging issues?

[Nickod99]

Why can’t you agents read case notes? I have to explain to every new agent what’s happening? It records but constantly misses people coming and going thru the front door, I have it on the front door for this reason. Charging issue never fixed just have to reboot the camera everytime it doesn’t charge.

[BrookeN]

Can you please send me a screenshot of the settings you have? Have you changed the sensitivity settings?

[Nickod99]

Again this is going round and round, have try every trouble shooting thing the agents have ask, so yes settings have been looked at. When finally stop asking the same questions and escalated it to engineering who then asked the same questions, they said it was faulty and can’t help, pretty sure it’s been faulty the whole time.

[BrookeN]

I have escalate this to support, they will contact you soon.