Arlo camera feed not recording

[smetzler]

My feeds from my cameras are not recording, neither am I getting my package  notification, Animal notification, people, notifications … all that stuff that I had up and running. It quit working about a week ago. When I try to reach support, they say I’m not eligible for live or chat support because I don’t have a plan, but I do have a plan and that’s what’s not working.

i’ve tried signing out of the app and signing back in, and I’ve removed one of my cameras and reinstalled it. Nothing I can come up with has worked

[markdouglas]

• same problem here with my Arlo original model cameras.

[markdouglas]

I had the same problem with my original Arlo cameras in base station. I unplug the base station and Let It Go for 10 minutes and then plugged it back in and in a few minutes all my cameras were back hope this helps .

[smetzler]

I’m not sure if this is really gonna get me anywhere, but I’ve backtracked from my credit card charge to the merchant and was able to get an email address that I’ve actually got a couple what I believe are auto responses from. Hoping this will get me somewhere . The email address is [email protected]🙁

[BrookeN]

Remove one camera from the account and add it back on. And then check if the subscription shows back up. 

[smetzler]

Tried that, no luck.  I also signed out of the app, shut off my phone, then logged back in.  Still no luck.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.