why won't my Arlo Essentials Gen 2 camera not reset? It won't connect & no amber blinking light

[ErinK17]

I cannot get this camera to connect since it died.  I charged it and it was blinking blue when charging.   But I cannot get it to try to sync and blink blue after holding down for 3 seconds, so i can't re-add it to my arlo app.  it only comes up as a solid blue for a few seconds,  And then I hold it down for 15 seconds, and there is no blinking amber light.  Only that blue light comes on for a few seconds.   What is wrong with this?  my other 2 cameras work fine.