vmc2050 can't view videos

[Ohwell1]

last  few weeks i haven't  been able to view any of the videos from my 3 cameras. Tried downloading VLC as suggested by other users but no help.

[StephenB]

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@Ohwell1 wrote:

last  few weeks i haven't  been able to view any of the videos from my 3 cameras. Tried downloading VLC as suggested by other users but no help.

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Are you downloading the recordings?  (that would be needed with VLC).

Or are you 

1. watching them in the browser?
2. watching them in the app?

[Ohwell1]

i hit download but nothing shows that working either     thx for reply

[StephenB]

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@Ohwell1 wrote:

i hit download 

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On your phone?  Or on the PC?

On the PC, what happens when you open the downloaded MP4 with VLC?

[Ohwell1]

blank screen showing the play bar moving for 12 seconds

[StephenB]

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@Ohwell1 wrote:

blank screen showing the play bar moving for 12 seconds

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Does livestreaming work correctly?

Can you view them successfully in the app on your phone (or tablet)/