vb4000v- new cameras don't record at all

[jtswartout1]

So my wife ordered arlo cameras the essential outdoor 2k. I have everything hooked up but where the older cameras had a roughly 12 seconds recording the new ones don't record at all. in the feed i can pull up the old camera feed and see my videos is there a fix for this did I do something wrong in the set up I am confused 

[StephenB]

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@jtswartout1 wrote:

So my wife ordered arlo cameras the essential outdoor 2k. I have everything hooked up but where the older cameras had a roughly 12 seconds recording the new ones don't record at all. in the feed i can pull up the old camera feed and see my videos is there a fix for this did I do something wrong in the set up I am confused 

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Are the new cameras still in the trial subscription plan?  One way to test this is to see if you can make a manual recording while livestreaming one of the new cameras.

All currently sold cameras need a subscription to get cloud recordings.  Old models (like the pro and pro 2) were sold with 7 days of free cloud storage, and Arlo does still provide that.  Though it is limited to accounts with 5 or fewer unsubscribed cameras.

The other possibility is that the cameras are not armed.  So check the rules in the mode(s) you are using.

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations