Arlo|Smart Home Security|Wireless HD Security Cameras
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essential xl keeps motion detecting when nothing is moving

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  • ‎2024-06-06 10:41 AM
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theodoren
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‎2024-06-06 10:41 AM

This item is brand new keeps detecting motion or sound when there is nothing going on.

i have the latest firmware and i have tried unpair and re-pairing but the problem is persistent

any ideas?

the other cameras of the same make and model are functioning normally in my system.

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StephenB
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‎2024-06-06 12:11 PM

Try removing the camera from your account, and then do a hardware reset (holding the button down until the LED flashes amber).

 

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jguerdat
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‎2024-06-07 05:57 AM

Swapping cameras around may help isolate whether it's the camera or something about the location causing the false triggers.

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