essential xl keeps motion detecting when nothing is moving

[theodoren]

This item is brand new keeps detecting motion or sound when there is nothing going on.

i have the latest firmware and i have tried unpair and re-pairing but the problem is persistent

any ideas?

the other cameras of the same make and model are functioning normally in my system.

[StephenB]

Try removing the camera from your account, and then do a hardware reset (holding the button down until the LED flashes amber).

• https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[jguerdat]

Swapping cameras around may help isolate whether it's the camera or something about the location causing the false triggers.