Unregister camera

[jgallo48]

I am trying to unregister 2 cameras that do not show up in the app or website. I gave my cameras to someone else and they are registered to me and will not link. 

[StephenB]

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@jgallo48 wrote:

I am trying to unregister 2 cameras that do not show up in the app or website. I gave my cameras to someone else and they are registered to me and will not link. 

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Did you remove them from your account before you gave them away?

Or did they somehow disappear on their own?

[jgallo48]

Disappeared on their own. Actually my dads cameras. He passed away so I gave them to someone else. I am able to login to his account/dashboard but no devices exist. Yet the new "owner" can not link 2 cameras as they say they are still registered.  And there are no devices listed under Settings/Subscription.... Do I need to sign up for a subscription so I can get live support? Then cancel when fixed? 

[StephenB]

I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) to call their attention to your issue.