Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Sharing my cameras

Reply
Discussion stats
  • 3 Replies
  • ‎2023-11-26 11:03 AM
  • 1248 Views
  • 0 Likes
  • 2 In Conversation
Leah0420
Aspirant
Aspirant
‎2023-11-26 11:03 AM

Hi! I’ve tried sharing my devices and they don’t show to the person I’m sharing with. Help. 

0 Likes
Reply
Message 1 of 4
1,248
3 REPLIES 3
StephenB
Guru Guru
Guru
‎2023-11-26 05:18 PM

Does the invitation show up as accepted in your app?

0 Likes
Reply
Message 2 of 4
1,241
Leah0420
Aspirant
Aspirant
‎2023-11-27 08:10 AM

It still shows pending, but he accepted and created an account.

0 Likes
Reply
Message 3 of 4
1,234
StephenB
Guru Guru
Guru
‎2023-11-27 08:12 AM
@Leah0420 wrote:

It still shows pending, but he accepted and created an account.

Ask him to try again on a PC

  1. click on "create account" in the invitation
  2. wait for the browser to open to my.arlo.com
  3. log into the existing account (no need to create a new one)
  4. complete the two-factor authentication 

No idea why, but the acceptance often doesn't go well on a mobile device

0 Likes
Reply
Message 4 of 4
1,232
Related Labels
Discussion stats
  • 3 Replies
  • ‎2023-11-26 11:03 AM
  • 1249 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.