Rotate Image Option Not Available

[tschnelli]

Good afternoon.

I just received my Arlo Essential Outdoor Camera and when installing, it would need to be upside down to achieve the angle needed for my driveway. I see everyone saying to go to devices, settings, video setting and toggle 180 degree switch. That option does not even show up for me. I am the account owner and all I see is brightness setting and flicker adjustment. Please help, I would greatly appreciate it.

[StephenB]

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@tschnelli wrote:

Good afternoon.

I just received my Arlo Essential Outdoor Camera and when installing, it would need to be upside down to achieve the angle needed for my driveway. I see everyone saying to go to devices, settings, video setting and toggle 180 degree switch. That option does not even show up for me. 

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I'm not seeing it on my Gen 2 camera either - though I am seeing it on my older ones.

Not sure if that is an oversight/bug, or if the camera doesn't have the feature.  @JamesC - can you follow up?

[jojobear]

Hello,

I have the exact same issue with my newly received Arlo Essential Outdoor (2nd Gen).

No option to rotate the video in the video settings. This is very frustrating as I planned to install it on the ceiling, upside down.

[TheSpinCycle]

Hello. I'm also looking for a follow-up on this. Documentation indicates that it's a feature, and sadly a necessary one for me to keep the cameras I just purchased.

Hopefully it's a quick software bug that's just continually overlooked!

[jojobear]

I have finaly end up purchasing a cheap ceiling mount accessory on a famous Chinese e-commerce site and it solved this issue. It is unfortunate, but it worked for me. 

[TheSpinCycle]

That's a real bummer. It's listed as a feature in their official documentation and everything.

Out of principle I want to take the time to take my cameras down and return them. But I may just go the same route as you did. I only need to rotate one of them...

We'll see if there's any sort of response I guess.

[ShayneS]

Hi @TheSpinCycle 

Can you provide the link or screenshot of the information listing this feature? 

[jojobear]

User manual page 18 : “You can also zoom or rotate the camera feed image 180 degrees. “

https://www.arlo.com/content/dam/arlo/2024-content/support/user-manual/essential-outdoor2k/User_Manu...

[TheSpinCycle]

As jojobear linked above, it's found on Page 18 of the official user manual for these cameras:

[ShayneS]

Than you for the detailed info. I am reaching out to the appropriate team to clarify on this documentation. 

[TheSpinCycle]

Awesome! Thanks for reaching out to help us out here.

[ShayneS · Accepted solution]

I received more information, this documentation needs to be updated to reflect the current design. 180 degree image rotation is not currently supported at this time.

Thank you