Remote

[Jeffjordheim1]

My daughter is trying to connect from 800 miles away to keep a eye on her aging parents 

but will not allow her to do that 

I am sure we are not doing something correctly 

[StephenB]

---

@Jeffjordheim1 wrote:

My daughter is trying to connect from 800 miles away to keep a eye on her aging parents 

but will not allow her to do that 

I am sure we are not doing something correctly 

---

Was the camera installed to her account?  Or was it installed to a different account?

Is the camera in a subscription plan?

What exactly do you mean by "not allow her to do that"??? 

• is there an error of some kind?
• is the camera timing out?
• something else?