Outdoor essentail v2 not recording

[Jchapp]

My outdoor essentials v2 cameras are notifying me of alerts,  however not recording. Any suggestions on how to resolve?

[StephenB]

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@Jchapp wrote:

My outdoor essentials v2 cameras are notifying me of alerts,  however not recording. Any suggestions on how to resolve?

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Has the trial subscription expired?

[mghartshorn]

Has anyone figured out how to record videos locally to a  base station such as VMB4500 without needing a subscription?

[StephenB]

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@mghartshorn wrote:

Has anyone figured out how to record videos locally to a  base station such as VMB4500 without needing a subscription?

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You can record to a VMB4000 or  VMB4500.  But neither base has any playback functions.  You'd need a VMB4540 or a VMB5000 smarthub:

• https://kb.arlo.com/000062997

[Jchapp]

My subscription has not expired. 

[StephenB]

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@Jchapp wrote:

My subscription has not expired. 

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Did you check the camera rule(s) in the mode(s) you are using?

[mghartshorn]

Thank you Stephen. I guess they want you to upgrade to a new base station with the gen2 camera. I understand, but I wish they would tell you that before you buy the newer camera. 

[StephenB]

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@mghartshorn wrote:

I guess they want you to upgrade to a new base station with the gen2 camera.

Well, they want you to subscribe.

Even with the two smarthubs, local recording has significant limitations:

• recordings can only be played in the app, not the browser (my.arlo.com)
• recordings can only be played using the primary account (not "friend" accounts)
• no thumbnails, so each recording needs to be downloaded to your phone before you see anything
• no ability to make manual recordings or snapshots
• remote access requires router setting changes that many find difficult (and which don't work with some internet service providers).

[mghartshorn]

With the Arlo 2 cameras and the 4500 I was fine without subscription. I only use phone app. I wanted the better camera so maybe I’ll upgrade the base. I appreciate your responses to me.
Take care